Privacy Policy

Last updated: August 2025

The Horseshoe Inn (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website thehorseshoeinnwales.co.uk (the “Website”) or interact with us.

By using our Website, you agree to the terms of this Privacy Policy.

1. Who We Are

The Horseshoe Inn, Old Abergavenny Road, Pontypool NP4 8QZ
01873 880542

 hello@thehorseshoeinnwales.co.uk

We are a business based in Wales, United Kingdom. For data protection purposes, we are the “data controller” of your personal information.

2. Information We Collect

We may collect the following types of personal data when you use our Website or contact us:

• Contact Information — name, email address, phone number (if you contact us directly).
• Booking Information — if applicable, details required to make a reservation.
• Technical Information — IP address, browser type, operating system, and pages viewed (collected automatically through cookies and analytics tools).
• Usage Data — how you use and navigate our Website.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you — for example, when you email us, call us, or make a booking.
• Automatically — when you browse our Website, through cookies and similar technologies, including Google Analytics.

4. How We Use Your Information

We use your personal data to:

• Provide you with the services or information you request.
• Process bookings and reservations.
• Improve our Website and customer experience.
• Monitor Website performance and usage trends.
• Comply with legal obligations.

5. Google Analytics

We use Google Analytics to understand how visitors use our Website. Google Analytics collects information such as:

• Pages visited
• Time spent on pages
• Links clicked
• General location data (not your exact address)

This information is processed in an anonymised form and is used to improve our Website content and user experience.

Google Analytics may place cookies on your browser. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

6. Cookies

Cookies are small files stored on your device when you visit our Website. Some cookies are essential for the site to function, while others help us improve your experience.

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of our Website.

View our full Cookie Policy

7. Legal Basis for Processing

We process your personal information on the following legal bases under the UK GDPR:

• Consent — when you agree to us using cookies for analytics.
• Legitimate Interests — to improve our Website and services.
• Contract — when processing information to fulfil a booking.
• Legal Obligation — when we are required to keep certain records.

8. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers who help us operate our Website (e.g., hosting and analytics providers).
• Authorities if required by law.

9. Data Retention

We keep your personal data only as long as necessary for the purposes for which it was collected, or as required by law.

10. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict processing of your data.
• Withdraw consent for certain uses (e.g., analytics cookies).

To exercise any of these rights, please contact us using the details in Section 1.

11. Security

We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

12. Links to Other Websites

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the date of the last revision.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email:  hello@thehorseshoeinnwales.co.uk
Phone: 01873 880542